The OperationsBridge™ Remote Monitoring and Management (RMM) Agent is a lightweight software agent designed for ATMs/self-service devices across multi-vendor environments. It helps replace on-site field technician visits with remote maintenance and upgrades, resulting in savings, improved device availability, and higher customer satisfaction.
RMM agent can work independently or in conjunction with the Switch to collect additional data for your business.
Works with any brand, make, or model of ATM that supports industry standard CEN/XFS monitoring.
All data communication between the agent and server is encrypted and compressed. All communications are PCI Compliant.
Notifications, alerts, and escalations occur automatically and preemptively; making automated device or module resets possible and saving time.
With EJ Browser, download and search EJ files in a readable format for detailed diagnostics or dispute resolution.
Agent has zero-impact on performance and network capabilities.
Collect hardware, software (e.g. OS, applications) and peripheral information that impacts fleet management costs.
Execute scripts, commands remotely on any ATM.
Upgrade, patch, bug fix, upload campaign files, and more.