ESQ provides a comprehensive portfolio of technical & operational support services to ensure that your ESQ business application is functioning optimally in a production environment and technical issues are addressed in a proactive manner.

Support Highlights:

  • Standard Support with coverage during regular business hours
  • Extended Support with 24×7 coverage
  • Web email and phone support
  • On-site & remote support services
  • Proactive problem isolation and resolution
  • DBA support services
  • SLA based support services with guaranteed response time for defined severity slots
  • Software Updates including hot fixes and service packs
  • Access to ESQ Knowledge Base
  • Support Portal for issue submission