ESQ's Remote Monitoring and Management (RMM) solution is a lightweight agent designed to facilitate status monitoring of Self Service Terminals (SST) in a multi-vendor environment.
Self-service diagnosis, delivering remote resolution, and streamlining operational procedures are pivotal features of OperationsBridge™ and result in service error reductions of 50% or higher.
Simplifying service delivery through service accountability, accurate dispatching, and maintenance service consolidation gives OperationsBridge™ customers MTTR improvements of 10-15%.
ESQ’s locally installed RMM agent reduces dependency on the switch and delivers remote command and control capability.
Retrieve diagnostic logs, initiate power-fail restarts, and isolate and resolve routine problems or soft failures without expensive FLM site visits.
Use the built-in web interface for diagnostics, triggering actions and monitoring transactions real-time.
Collect status information from all XFS based peripherals for diagnosis and troubleshooting.
Securely deliver marketing messages and promotions in various multimedia file formats.