While they are efficient, self-service terminals (SSTs) are also vulnerable. Delays and disruptions from device failures can upset customers, leading to lost revenue and profits.
What’s needed is effective oversight, but when an SST network involves multiple device types (ATMs, self-checkouts, and kiosks etc.) and potentially spans a large geographic area, the solution must be powerful and open.
OperationsBridge provides real-time performance monitoring of multifaceted transaction networks, presenting a unified “master console” that masks the technical complexity of multiple device types. Macro- and micro-level oversight includes business transactions, payment and switching applications, infrastructure components (hardware, middleware, OSs) and communications.
Business operations managers can map device status to business channel needs, such as priority ATM monitoring (e.g. airports or events), cash/check deposit ATMs, or key business relationship locations, and then adjust for greater revenue.
IT operations managers can take advantage of service management capabilities, such as asset discovery and mapping, dependency rules and correlation, and service outage and impact monitoring. Operational data is as in-depth as you need, with details such as ATM cash flows/outs, paper out, supervisory mode and other status indicators. Additionally, OperationsBridge integrates with ESQ Transaction Analyzer for a real-time composite view.
OperationsBridge equips you to act fast, based on real-time data. Unified management of your entire ATM/POS transaction network becomes simpler than ever, with timely data for optimizing performance, troubleshooting faster and controlling service costs.
OperationsBridge expands the definition of uptime, beyond the focus on infrastructure and network, to a higher level: transaction success.