Automated Teller Machines (ATMs) are an important source of revenue for banks, but without effective management, ATM problems can lead to customer dissatisfaction, lost revenues and lower profits. Effective oversight of an ATM network and ATM machines can reduce or eliminate hardware, software and network errors that can create these problems. Additionally, transaction processing data gathered through proactive management can be turned into actionable business intelligence.
ESQ ATM TRANSACTION ANALYZER provides real-time monitoring and analysis of all elements of the ATM network. The IT operations staff can immediately see problem types (denials, reversals, bad PINs, etc.), plus when and where a problem occurs, and take corrective action before customers are affected. The business operations staff can monitor activity by card issuer, authorizer and Financial Institution ID, and make real-time adjustments to business rules/models, such as fraud handling, to increase revenue and profits.
- Detailed transaction information supports more precise demand forecasting and capacity planning, with direct benefit to operational and capital expenditures.
- Real-time information about problems—even before they have impacted users—equip operators to act, without wasteful deployment of extra manpower and equipment.
- Live dashboards of data illuminate all Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), and you can tailor views to fit the diverse needs of business and technology managers.
- Agents for multi-vendor environments gather transaction details, ensuring continuous, real-time management of transactions hosted on any computing platform.
ATM TRANSACTION ANALYZER provides business and IT managers with a sophisticated yet easy-to-use way to achieve high levels of ATM availability, for improved customer satisfaction, increased revenue and lower support and maintenance costs.